Privacy policy

Privacy Policy for Seamoss Collective

Effective Date: 20 Nov 2023

At Seamoss Collective, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal data when you interact with our online store, which is hosted on Shopify. We comply with the most recent New Zealand data privacy standards and respect your rights as a data subject.

Information We Collect

We collect information that you provide directly to us when you visit our website, make a purchase, or contact us. The information we collect may include, but is not limited to:

  • Personal Information: Your name, email address, postal address, phone number, and any other information you provide when creating an account or making a purchase.
  • Payment Information: We may collect your payment information, including credit card details, through Shopify's secure payment processing.
  • Order Information: Details of the products you purchase from us, including order history, order numbers, and delivery information.
  • Communication Data: Any correspondence, messages, or feedback you provide to us, including emails, chat messages, and comments.
  • Technical Information: Information about your device, browser, and browsing habits, including your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Your Orders: To fulfill and manage your orders, including payment processing, order confirmation, and delivery.
  • Customer Support: To provide customer support, respond to your inquiries, and address any issues or concerns you may have.
  • Marketing: With your consent, we may send you promotional emails and updates about our products, services, and promotions.
  • Personalization: To tailor your experience on our website, such as recommending products that may interest you based on your browsing and purchase history.
  • Legal Obligations: To comply with legal obligations, including tax and accounting requirements.
  • Analytics: To analyze website usage, evaluate the effectiveness of our marketing campaigns, and improve our website and services.

Disclosure of Your Information

  • We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following entities:
  • Service Providers: We may share your information with third-party service providers who assist us with tasks such as payment processing, order fulfillment, shipping, and marketing.
  • Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, or legal processes.

Your Rights and Choices

  • Access: You have the right to access the personal information we hold about you and to request a copy of your data.
  • Correction: You may request corrections or updates to your personal information if it is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal data, subject to any legal obligations or legitimate interests that may require us to retain certain information.
  • Opt-Out: You have the right to opt out of marketing communications at any time. You can do this by using the unsubscribe link in our emails or by contacting us directly.

Data Security

We take data security seriously and have implemented measures to protect your personal information from unauthorized access, disclosure, or alteration. Our payment processing is securely handled by Shopify's platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website, and we will notify you of any material changes.