Refund policy
Return and Refund Policy for Seamoss Collective
Effective Date: 20 Nov 2023
Return of a product will be at the expense of the customer, unless the product is damaged.
Once your return is received and inspected or sufficient evidence has been provided that the received products has been damaged or has perished we will send you an email to notify you that we have received your returned item or sufficient evidence required. We will also notify you of the approval or rejection of your refund.
Please be advised, the products have to be refrigerated on arrival and any claims where the customer has failed to do so will be rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
As we make all our orders fresh, cancellations requested by customers will be subject to a $5 restocking fee. We will endeavour to waive this fee if you are able to cancel before the sourcing and production is underway.
Due to the nature of the product, if the order had been processed and packaged, then we are unable to cancel the order and a refund will not be issues.